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  Home > Medical Insurance > Customers > FAQs > Administrative FAQs 




How do I change my address?
You may fill out an online form by clicking here. Or call us toll-free at 1-800-545-8905 or email Customer Service from the secure link on the Contact Us page of this website. You may also fax your information to us at 1-402-496-8264.

How do I request policy changes?
You can make the following changes by mail or fax:

  • Changing your address
  • Removing optional benefits
  • Removing dependents or dependent coverage from your plan
  • Adding a newborn dependent
  • Changing your PPO network
  • Confirming student status information for your covered dependents
  • Correcting information (spelling of name, social security number, etc.) 

    Fax a signed request to Policyholder Services at 1-402-496-8264, or mail your signed request to:
                        Policyholder Services
                        Continental General Insurance Company
                        PO Box 2650
                        Omaha, NE  68103-2650

    How do I add optional benefits to my policy?
    Please contact your agent or call one of our Customer Service Representatives toll-free at 1-800-545-8905 for details.

    How do I inquire about questions I may have about my billing statements?
    Call us toll-free at 1-800-545-8905 or email Customer Service from the secure link on the Contact Us page of this website  You may also fax your information to us at 1-402-496-8264.

    What can I do to reduce my insurance costs?
    You have several options. You can increase your deductible, eliminate optional benefits, increase your coinsurance, or (if you participate in an indemnity plan) you can change to a PPO Plan. For more information, call Customer Service at 1-800-545-8905 or email Customer Service from the secure link on the Contact Us page of this website..

    What happens if I am late with my payment?
    If your coverage is terminated, you may apply for reinstatement, subject to medical underwriting, within 60 days of the date of termination of coverage.

    Generic Reinstatement Form
    Florida Reinstatement Form

    Note:  Adobe Acrobat Reader 5.0 is required.



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