Who do I call to discuss my policy benefits?
You can call us toll free at 1-800-545-8905 or email Customer Service from the secure link on the Contact Us page of this website. 

How do I find out the status of my claim?
Call us toll-free at 1-800-545-8905 or e-mail us from the secure link on this website on the Contact Us page.

What is a deductible? 
A deductible is the amount you pay each calendar year before your CGI benefits begin, excluding any copays.

What is a copay? 
A copay is the amount that you pay for a specific procedure, office visit, medical service or any other covered item. Copays are in addition to the deductible and coinsurance amounts.

How do I find out if my deductible has been met?
Call us toll-free at 1-800-545-8905 or e-mail us from the secure link on this website on the Contact Us page.

What is coinsurance?
Coinsurance is the percentage of covered healthcare costs you pay after your annual deductible is met. Your coinsurance is the difference between 100% and your insured percentage as stated in your certificate booklet/policy.